Vendor Agreement
Agreement Notice
By registering as a Vendor on Vyavastha Connect, you agree to the following terms and conditions. Please read this agreement carefully before proceeding with your vendor registration.
Table of Contents
1. Accurate Business Information
You agree to provide true, complete, and updated information about your business, spaces, services, licences, packages, pricing, and availability.
2. Vendor Verification
Vyavastha may verify the information and documents provided by you. Vyavastha reserves the right to approve, reject, suspend, or request changes to any vendor account or listing.
3. Service Listings
You are responsible for ensuring that all information, photos, prices, packages, amenities, add-ons, and services listed on Vyavastha accurately represent your actual offerings.
4. Pricing and Additional Charges
You agree to clearly disclose all applicable prices and mandatory charges. You shall not demand undisclosed mandatory payments from customers after a booking is confirmed.
5. Availability Management
You are responsible for keeping your dates and time slots updated. Offline bookings should be recorded on Vyavastha Connect to prevent conflicts with online bookings.
6. Confirmed Bookings
You agree to honour confirmed bookings according to the selected package, date, time slot, price, and services agreed upon at the time of booking.
7. Offline Bookings
Vyavastha provides tools to manage your independently acquired offline bookings. You remain responsible for payments, refunds, disputes, and service delivery related to such bookings.
8. Online Bookings
For bookings received through Vyavastha, you agree to follow the applicable booking, payment, cancellation, and refund policies of the Platform.
9. Platform Fees and Commission
Vyavastha may charge commission or other applicable fees on eligible bookings. All applicable charges will be communicated to you before they become binding.
10. Payments and Settlements
Payments and settlements facilitated through Vyavastha may be processed through third-party payment providers and will be subject to applicable fees, deductions, refunds, and settlement timelines.
11. Cancellations and Refunds
You agree to follow Vyavastha's applicable cancellation and refund policies. Repeated or unjustified cancellation of confirmed bookings may result in restrictions or suspension.
12. Service Quality and Customer Conduct
You agree to provide services professionally, safely, and according to the confirmed booking details, and to communicate respectfully with customers.
13. Licences and Legal Compliance
You are responsible for maintaining all licences, registrations, permissions, and approvals required to legally operate your business and provide listed services.
14. Photos and Content
You confirm that you own or have permission to use all photos, videos, logos, and other content uploaded by you. You allow Vyavastha to display and promote this content for Platform-related purposes.
15. Customer Information
Customer information received through Vyavastha shall only be used for legitimate booking and service-related purposes and must not be sold, misused, or unlawfully shared.
16. Platform Circumvention
You shall not intentionally move customers acquired through Vyavastha outside the Platform solely to avoid applicable commissions or Platform fees.
17. Customer Complaints
You agree to reasonably cooperate with Vyavastha in resolving customer complaints, booking disputes, refunds, or service-related issues.
18. No Guaranteed Bookings
Vyavastha does not guarantee any minimum number of inquiries, bookings, customers, revenue, or business growth to Vendors.
19. Independent Business Relationship
You operate as an independent business. Registration on Vyavastha does not create an employment, agency, legal partnership, or joint venture relationship.
20. Account Suspension or Termination
Vyavastha may restrict, suspend, or terminate Vendor accounts for fraud, false information, illegal activities, repeated complaints, misuse of customer data, or violation of Platform policies.
21. Vendor Responsibility
You remain responsible for your business operations, employees, services, service quality, safety, legal compliance, and claims arising from services provided by you.
22. Agreement with Platform Policies
By accepting this Agreement, you also agree to comply with Vyavastha's Terms & Conditions, Privacy Policy, and other applicable Platform policies.
23. Electronic Acceptance
By clicking "I Agree" and continuing with Vendor registration, you confirm that you have read, understood, and accepted this Vendor Agreement.